消息

2025-05-13 19:39:53 +08:00
parent 37da6765b8
commit c006a8e63d
1232 changed files with 96963 additions and 883 deletions
--- a/TUIKit/tui-customer-service-plugin/server.ts
+++ b/TUIKit/tui-customer-service-plugin/server.ts
@@ -0,0 +1,89 @@
+import TUICore, { TUIConstants } from '@tencentcloud/tui-core';
+import {
+  isCustomerServiceMessage,
+  isMessageInvisible,
+} from './utils/index';
+import { IMessageModel } from './interface';
+
+export default class TUICustomerServer {
+  static instance: TUICustomerServer;
+  private customerServiceAccounts: any[];
+  constructor() {
+    console.log('TUICustomerServer.init ok');
+    TUICore.registerService(TUIConstants.TUICustomerServicePlugin.SERVICE.NAME, this);
+    TUICore.registerExtension(TUIConstants.TUIContact.EXTENSION.CONTACT_LIST.EXT_ID, this);
+    this.customerServiceAccounts = ['@customer_service_account'];
+  }
+
+  static getInstance(): TUICustomerServer {
+    if (!TUICustomerServer.instance) {
+      TUICustomerServer.instance = new TUICustomerServer();
+    }
+    return TUICustomerServer.instance;
+  }
+
+  // Set customer service number
+  public setCustomerServiceAccounts(accounts: any[]) {
+    this.customerServiceAccounts = accounts;
+  }
+
+  // Obtain customer service number
+  public getCustomerServiceAccounts() {
+    return this.customerServiceAccounts;
+  }
+
+  // Determine if the current session is a customer service session
+  private isCustomerConversation(conversationID: string) {
+    const userID = (conversationID && conversationID.slice(3)) || '';
+    return this.customerServiceAccounts.indexOf(userID) > -1;
+  }
+
+  // Determine if the current message is a customer service message
+  public isCustomerServicePluginMessage(message: IMessageModel) {
+    if (!message || !this.isCustomerConversation(message.conversationID)) {
+      return false;
+    }
+    return isCustomerServiceMessage(message) || isMessageInvisible(message);
+  }
+
+  public onGetExtension(extensionID: string) {
+    if (extensionID === TUIConstants.TUIContact.EXTENSION.CONTACT_LIST.EXT_ID) {
+      return [
+        {
+          weight: 0,
+          icon: '',
+          text: '客服号',
+          data: {
+            name: 'customer',
+            accountList: this.customerServiceAccounts,
+          },
+        },
+      ];
+    }
+  }
+
+  public onCall(method: string, params: any) {
+    switch (method) {
+      case TUIConstants.TUICustomerServicePlugin.SERVICE.METHOD.ACTIVE_CONVERSATION:
+        if (this.isCustomerConversation(params.conversationID)) {
+          TUICore.callService({
+            serviceName: TUIConstants.TUIChat.SERVICE.NAME,
+            method: TUIConstants.TUIChat.SERVICE.METHOD.SET_CHAT_TYPE,
+            params: { chatType: 'customerService' },
+          });
+          TUICore.callService({
+            serviceName: TUIConstants.TUIChat.SERVICE.NAME,
+            method: TUIConstants.TUIChat.SERVICE.METHOD.SEND_CUSTOM_MESSAGE,
+            params: {
+              to: params.conversationID.slice(3),
+              conversationType: 'C2C',
+              payload: {
+                data: JSON.stringify({ src: '7', customerServicePlugin: 0 }),
+              },
+            },
+          });
+        }
+        break;
+    }
+  }
+}